Privacy Policy

Effective Date: March 8, 2025

1. Introduction

Welcome to Immaculate Behavioral Health Services (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our telehealth services, or interact with us in any way.

By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information to provide and improve our services:

A. Personal Information

Name, email address, phone number, mailing address.
Date of birth, gender, and other demographic details.
Insurance and payment details for billing purposes.

B. Health Information (Protected Health Information – PHI)

Medical history, mental health conditions, and treatment plans.
Communications with therapists and healthcare providers.

C. Technical and Usage Information

IP address, device type, and browser type.
Cookies and tracking data to enhance user experience.

We comply with HIPAA (Health Insurance Portability and Accountability Act) regulations to protect your sensitive health information.

3. How We Use Your Information

We use your information for the following purposes:

Providing Care & Services: To schedule appointments, conduct telehealth sessions, and manage treatment.
Billing & Payments: To process insurance claims and payments.
Communication: To send appointment reminders, health updates, and service notifications.
Improvement & Security: To enhance our website, protect against fraud, and comply with legal obligations.

We DO NOT sell or share your personal information with third parties for marketing purposes.

4. How We Protect Your Information

We implement strict security measures to protect your data, including:
✅ Encryption: Securing data in transit and at rest.
✅ Access Controls: Limiting access to authorized personnel only.
✅ HIPAA Compliance: Following federal healthcare privacy laws.

Despite our efforts, no system is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

5. Sharing Your Information

We only share your information in the following circumstances:

🔹 With Your Consent: When you authorize information sharing with healthcare providers or family members.
🔹 For Legal Compliance: When required by law, court orders, or government regulations.
🔹 With Business Associates: Secure third-party vendors assisting in billing, IT support, and telehealth platforms.

6. Your Privacy Rights

As a U.S. resident, you have the following rights under HIPAA and applicable privacy laws:

Right to Access: You can request copies of your medical records.
Right to Correct Information: You can request corrections to inaccurate information.
Right to Restrict Use: You can limit how we use your data in certain cases.
Right to Confidential Communication: You can request private or alternative means of contact.
Right to File a Complaint: If you believe your privacy rights have been violated, you can file a complaint with us or the U.S. Department of Health & Human Services (HHS).

To exercise these rights, contact us at info@immaculatebehavioralhealth.com.

7. Third-Party Links & Cookies

Our website may contain links to external websites. We are not responsible for their privacy policies. We may also use cookies to enhance user experience. You can adjust your browser settings to disable cookies if you prefer.

8. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised Effective Date. Continued use of our services means you accept these updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📍 Immaculate Behavioral Health Services
📧 Email: info@immaculatebehavioralhealth.com
📞 Phone: +1 (301) 377-4325
🌐 Website: https://immaculatebehavioralhealth.com